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About Us
Backyard America is a family owned business located in Fredericksburg, Virginia, near Washington, DC. We started out as a building contractor specializing in outdoor structures. We have built thousands of decks, porches, sunrooms, sheds and gazebos. We have been installing outdoor lighting, awnings and garden structures for many years as well. When we discovered there was a need for a nationwide dealer for some of the products that we were offering we created a web site. That was in 1998.

Since then we have increased the size of our facility several times to allow us to expand our fabrication shop. By manufacturing our vinyl, fiberglass and wood products, we can control quality and delivery and offer the best price. (You can visit our facility by entering 3300 Dill Smith Drive, Fredericksburg, VA in Google Earth. We have grown some since the satellite photos were taken, but you can see where we're located.)

Product selection is based on offering quality products at a fair price. Our goal is to exceed your expectations with our products and service. We carefully select our suppliers to ensure that they have the same operating philosophy. This desire to offer the best value led us to fabricate all of our pergola and railing kits.

We appreciate that you have chosen to visit our web site. We make the following promises to you as a visitor and as a customer:

·     You will always be treated with respect. Some companies claim to operate under a “The customer is always right!” policy. The first line in our company polices that all employees must agree to is “The customer is not always right, but the customer is always the customer.” This simply means that whether a customer is right or wrong on an issue makes no difference in how they are to be treated. All of our customers are to be treated with respect all of the time.

·     You will always receive honest information. We try to make sure that we do everything right and we are on time every time. The vast majority of time we do. But occasionally we make an error or simply cannot make a schedule commitment. You will be given as accurate information as to the status as we have – not excuses, accurate information.

·     Your personal information will always be treated with complete security and only for the purpose you intended. We shred our paper copies that contain personal information when they are no longer needed. We use the latest encryption software and have extremely limited access to information kept in computer storage. Your personal information never goes home on someone’s laptop or other electronic device. We never sell or loan email addresses to anyone.

·     You will never see an intentional false ad from us. We do not repeatedly change dates for the same offer purely for the purpose of creating a false sense of urgency. We do not lure customers in with “loss leaders” or practice “bait and switch.”

The basis of our sales strategy is to provide all the information that you need to make the best purchasing decision for your needs and budget – we think that is your best value. If our site does not have the information that you need call us on our toll free number and we will get you the answers that you need as quickly as is practical.

All the above is true. But don’t be mistaken, this is not a social experiment! We are operating a for profit venture. We just believe, like many other companies, you can make a fair profit without resorting to tricks, deception, and a lot of smoke. We hope that you agree that it is a good way to run and grow a business. So far the strategy seems to be working very well. In 2007, Inc. Magazine named Backyard America as one of the fastest growing private companies in America.

Financial strength is important during these trying economic times! Many companies in our industry have fallen by the wayside or are teetering on the edge. That is not good for customers, suppliers, or employees. Fortunately Backyard America is not in this group. We have maintained conservative financial policies and the company is completely free of bank or financial institution debt. We have been around longer than most of our competitors and we plan and manage to be around for a whole lot longer.

We do appreciate that you have taken the time to visit our site. Please feel free to offer constructive suggestions on how we can improve it. We are constantly looking for ways to make the site more informative and easy to use. Please contact us with any comments or suggestions.

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